Click the Apple menu and choose System Preferences.The default settings for these computers do not allow any files to be opened unless they have been downloaded from the App Store. The security settings on most macOS may prevent you from opening and running your EndNote download.
If you are studying through Curtin Australia but are located overseas you will not be able to download the software. If you are within Australia but it is not allowing you to download, make sure you disable any VPNs or programs that mask your location during installation. If you are studying at one of our international campuses please contact your campus library for available options. If this does not work, contact EndNote support directly via their website.Īccess outside of Australia - The EndNote program download is only available to students and staff based within Australia. You can then follow the instructions to resolve the issue. If this happens, it’s a good idea to troubleshoot the problem by Googling any specific error message you receive, along with the specifications of your computer (such as the operating system). Security settings - The settings on your computer may prevent you from installing EndNote. It may be a good idea to do this in a different browser so you don’t get a cached version with the same problem. You will need to uninstall EndNote from your computer, and re-download it. Product key - If you receive a message that you need to enter a product key, or that you have started a 30 day trial, something has gone wrong in the download process. If you encounter any problems in Chrome, try downloading with another browser (e.g. Google Chrome - There have been intermittent issues with access to the EndNote download in Student OASIS/Staff Portal when using the Google Chrome browser.
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